Arrow Electronics is looking for a Technical Account Manager #JobsSearchInBismarck #JobsHiringNowNearBismarck #AccountManagerJobsBismarck #ManagerJobsBismarck
Technical Account Manager
What Youll Be Doing
Serve as the Palo Alto Networks central point of contact for servicesdelivery to ensure the customer has an integrated service delivery experienceDevelop a deep understanding of our customers business challenges and their technical environment to provide technical information, guidance, and supportAdvise the customer on their teams development, their platform adoption and their deployment of best practices using tools such as the Best Practice Assessment and Threat AssessmentBecome a trusted advisor on how to best leverage their investment including when to consider expanding their platform, how to adopt new features, when to upgrade software and/or hardware and when to engage additional Palo Alto Networks servicesIdentify service opportunities for the account teamProactively monitor complex issues working closely with Customer Support and Engineering to resolve customer technical issuesManage complex customer situations, coordinating the actions of the Account Team, Services Teams, Partners Resources, and Engineering ensuring the customer and internal stakeholders have the information required to make decisions and to act in order to resolve customer issues quicklyDeliver a Quarterly Services Review with the support and involvement of the Account TeamEngage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests
What We Are Looking For
Experience in technical support and/or professional services within the high-tech industryClient facing sales or services experienceProject Management or service delivery qualifications such as PMP, PRINCE2, ITILDemonstrated ability to prioritize work within a demanding environment, consistently delivering resultsDemonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervisionAbility to influence teams across the organization to achieve desired customer outcomesExcellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business termsKnowledge of NetworkingKnowledge of CyberSecurity Network Security is preferredKnowledge of heterogeneous environments used by enterprise customers
Whats In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. Thats why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
Medical, Dental, Vision Insurance401k, With Matching ContributionsGenerous Paid Time OffHealth Savings Account (HSA)/Health Reimbursement Account (HRA) OptionsGrowth OpportunitiesShort-Term/Long-Term Disability InsuranceAnd more!
$126,000.00 – $154,000.00
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
US-GA-Georgia (Remote Employees)
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)